01582 380663

Mon-Fri 08:30 - 17:00

01582 380663

Mon-Fri 08:30 - 17:00

What can we help you with?

Ordering FAQs

This page contains some of the more frequently asked questions about ordering Ecotile interlocking PVC floor tiles. If your question isn’t here, or you’d like to have a no obligation chat with our experienced and friendly team about our floor tiles or your needs, just call us on +44 1582 219009, or email us on [email protected] or use our quick contact form

FAQs

Where can I order?

You can request a free, no obligation quote via email ([email protected]), by completing our online form or calling us on +44 1582 219009. Once you’ve received your quote and are ready to place your order, we will generate an invoice for you and arrange payment via your preferred method.

How long will it take to receive my order?

You will be notified of a delivery date when you place your order. If we have your product in stock and your order is placed before 2 pm GMT, we’ll strive to despatch the same day. If we do not have your product in stock, we’ll keep you informed of when your order is ready.

If my product isn’t in stock, how long does it take to manufacture?

The manufacturing schedule is completely dependent on our current situation. However, as we manufacturer our own tiles in Bedfordshire, the lead time will be minimal. We’ll be able to give you a good indication of delivery date as soon as you place your order, as we can then schedule your tiles with our production team.

Once you’ve placed your order for Ecotile floor tiles, we’ll keep you informed every step of the way.

Will I receive updates on my order status?

Yes, you will receive order confirmation and a delivery tracking code shortly afterwards.

Can I have a discount on my order?

We work with a host of distributors, resale merchants, specialist flooring suppliers and the Trade, with associated pricing opportunities. To discuss opening a Trade or resale merchant account please contact us on [email protected] or call +44 1582 219009.

Can I amend my order after I’ve placed it?

You may be able to amend your order depending on the status of your order. If your product is still in the packing process, we may be able to add or remove products before despatch. Please let us know within 2 hours of placing your order and we’ll try our best to amend before despatch. Contact us on [email protected] or call +44 1582 219009.

Can I cancel my order after I’ve placed it?

If the product you have ordered is in stock, we aim to dispatch it the same day. Because of the speed of this process, we can’t guarantee you will be able to cancel your order in time. If you do need to cancel your order, please let us know within 2 hours. Either email [email protected] or call +44 1582 219009.

I’m missing an item from my order, what do I do?

We may have sent your item in a separate delivery, so please check your emails to see if any of your items will be arriving separately. If you are not expecting a second arrival, please contact us as soon as possible at [email protected] and we’ll get straight on to it.

There is a faulty item in my order, what do I do?

We strive to ensure the consistency of our tiles, but should you have any issues or concerns, please contact [email protected] with your order number and a description/photo of the issue so we can help resolve it asap.

My order is not correct, I have received the wrong item.

If you have received the wrong product or colour in your order, please let us know immediately. We can only guarantee a return if you have not installed the floor. Contact us at [email protected] or call +44 1582 219009.

Can I order a tile sample?

Yes, of course! If you want to feel the quality of Ecotile interlocking floor tiles, or show them to a colleague, you can order a FREE coaster sized sample.  Or get in touch with our friendly, experienced team to discuss your needs and arrange to purchase a full sized tile or test area on [email protected] or call +44 1582 219009.